Privacy Policy

Effective Date: January 26, 2018

PkgSpot, Inc. (“PkgSpot”, “we”, “our” or “us”) collects information from you when you visit our website, http://pkgspot.com/ (our “Site”) or use our mobile applications (our “Apps”).  Anyone can visit our Site, and anyone can download our Apps.  However, you must create an account with us (“Account”) and log into that Account in order to use most of the features of our Apps.

 

OUR APPS

 

We have several Apps. The App that allows customers to order our package pick-up and delivery services (our “Delivery Service”) is referred to herein as the “Delivery App”.  We use third party partners to facilitate pick-up and accept delivery of those packages.  Those partners use our “Partner App”.

 

OUR USERS

 

In this Privacy Policy, “Visitors” refers to those who visit our Site or use our Apps without logging into an Account.  Visitors cannot use our Delivery Services, or the Delivery App, unless they create an Account and login to that Account.  “Customers” refers to those Visitors who log into an Account and use our Delivery App.  “Partner Companies” refers to our third party partners that agree to accept delivery of and facilitate the pickup of packages for Customers, and “Partners” refers to the individuals who use our Partner App on behalf of a Partner Company.

 

OUR PRIVACY POLICY

 

Please read this Privacy Policy carefully and in its entirety.  It describes what information we collect from you if you are a Visitor, Customer or Partner, including information that can directly or indirectly identify you as an individual (“Personally Identifiable Information”), how we use, share and protect that information and the choices we offer to you to manage or control your information.  You acknowledge that by visiting our Site or using our Apps, you accept the practices and policies outlined in this Privacy Policy, and you consent to our collection, use and sharing of your information, including Personally Identifiable Information, in the manner described herein.  If you do not agree with all of the provisions of this Privacy Policy, you may not visit our Site or use our Apps.

 

We encourage you to contact us with questions about your privacy and this Privacy Policy by sending an email to info@pkgspot.com.

 

Collection of Information

 

This section of this Privacy Policy explains what information we collect from Visitors, Customers and Partners and how we collect it.

 

Collection of Information from Visitors

 

If you are a Visitor, we do not collect or store any Personally Identifiable Information from you that you do not voluntarily provide to us.  Visitors can voluntarily provide their first and last name, email address, city and state, phone number and a typed message through our Site.

 

We do not use cookies, web beacons or any other tools to automatically collect information when you visit our Site.  The only time we collect information from you if you use our Apps without logging into an Account is when our App crashes.  If that happens, our App collects the following information: a timestamp, an error message, what the App was doing when it crashed and a unique user identifier that is not linked to your Personally Identifiable Information.

 

Collection of Information from Customers

 

When you Create your Account:  If you are a Customer, you must provide certain Personally Identifiable Information to us when you create your Account through the Delivery App, including your:

 

  • First and last name;
  • Email address;
  • Chosen password for your Account;
  • Zipcode of your physical address;
  • Cellphone number; and
  • Payment information (credit card type, number, expiration date and CVV).

 

When you Use the Delivery App: In order to use the Delivery Service, you must provide your unique customer ID that is associated with your Account, and you must address your package to the Partner Company that will accept delivery of it.  We scan and store an image of the shipping label of your packages when they are delivered to a Partner Company through the Delivery Service.  Those scans collect, and we store, information included on your packages’ shipping labels, including your unique customer ID and the first and last name of the recipient, but not your physical address.  The Delivery App will also collect the following information when you use it:

 

  • Transaction Information:  Details related to your use of the Delivery Service, including the name of our Partner Company that will accept delivery of your package, when your package is delivered and picked up by you, the amount charged and any other information we deem necessary to verify delivery and pickup of packages.
  • Usage Information:  Information about your use of the Delivery App, including your preferences, settings and the features of the Delivery App that you use.  We may collect this information through the use of API’s that are connected with our databases.

 

Collection of Information from Partners

 

When you Create your Account:  If you are a Partner, you must provide certain Personally Identifiable Information to us when you create your Account through the Partner App, including your:

First and last name;

The legal name of the Partner Company you represent (including the type of entity);

Position or relationship to the Partner Company you represent;

Email address;

Chosen password for your Account; and

Any personal marketing message the Partner Company may choose to provide.

We may also require you to provide additional information about the Partner Company you represent when you create your Account, including its street address, website and days and hours during which it can handle deliveries and pickups of packages.

 

When you Use the Partner App: When you accept delivery of a package on behalf of a Customer, the Partner App will require that you scan and store an image of the shipping label of the package.  The Partner App will then collect and store the information from the shipping label.  The Partner App will also collect the following information when you use it:

 

Transaction Information:  Details related to the delivery and pickup of packages through the Delivery Service, including the date and time of delivery and pickup, your name and any other information we deem necessary to verify delivery and pickup of packages.

Usage Information:  Information about your use of the Partner App, including your preferences, settings and the features of the Partner App that you use.

We may collect this information through the use of API’s that are connected with our databases.

 

Use of Information

 

This section of this Privacy Policy explains how we may use the information we collect from Visitors, Customers and Partners.

 

Visitors’ Personally Identifiable Information

 

If you are a Visitor, we may use the Personally Identifiable Information that you provide to us to respond to your inquiries and send you information and updates about us and our services.

 

Customers’ and Partners’ Personally Identifiable Information

If you are a Customer or a Partner, we may use your Personally Identifiable Information for the following purposes:

  • To provide, maintain, optimize and improve the Delivery Services, including to ensure packages make it to the Customer, prevent fraud and abuse, address errors with our Apps, facilitate payments, develop new features and provide support;
  • To set up your Account and provide you with ongoing access to your Account;
  • To process and respond to your inquiries and requests;
  • To communicate with you about changes to our Terms of Service and this Privacy Policy;
  • To send you promotional messages and information about our services and our Apps; and
  • To detect, investigate and prevent activities that may violate our Terms of Service or be illegal.

 

We do not use or store your payment information to process payments.  Instead, we share your payment information (subject to the terms of this Privacy Policy) with Stripe, a third party, who processes any payments you make to us.  You can learn more about how Stripe uses your payment information by CLICKING HERE and reading the terms provided.

 

Non-Personally Identifiable Information

 

We may use information that cannot directly or indirectly identify you as an individual, including Personally Identifiable Information that has been aggregated and stripped of personally identifying information (“Non-Personally Identifiable Information”) for any purposes that we may deem appropriate, including to learn about how you use our Apps and our services, what features you like or find valuable and how we can improve the quality and usefulness of our services.

 

Disclosure AND SHARING of YOUR Information

 

Personally Identifiable Information

We may disclose your Personally Identifiable Information with your consent and in the following situations without your consent:

 

  • To our subsidiaries and affiliates;
  • To contractors, service providers and other third parties we use to provide our Site, our Apps and our services, including those who provide delivery and hosting services;
  • To a buyer or successor in interest in the event that we participate in a substantial corporate transaction, such as the sale of our business or a merger or consolidation with a third party;
  • When it is necessary in our opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Services or our network;
  • To protect our rights, property and safety, including the safety of Customers and Partners, our employees and other contractors and service providers;
  • To comply with any subpoena, court order, law or legal process, including to respond to any government or regulatory request;
  • To enforce our rights arising from any contracts entered into between you and us, including our Terms of Service; and
  • To defend against legal claims.

 

As mentioned above, we use Stripe to process any payments you make to us.  We therefore share your payment information with Stripe.  You can learn more about how Stripe uses your payment information by CLICKING HERE and reading the terms provided.

 

If you are a Customer, we will also share some of your Personally Identifiable Information with any Partner Companies and Partners involved the delivery and pickup of your packages, including Your first and last name, your unique customer number and any shipping information listed on your packages’ labels.  Partner Companies that receive your Personally Identifiable Information can market their goods and services to you by including a marketing message in the text message you receive from us with your security code that allows you to pick up your packages.

 

Non-Personally Identifiable Information

 

We may disclose Non-Personally Identifiable Information to anyone we choose without restriction.

 

Your Choices

 

We strive to provide you with choices regarding the Personally Identifiable Information you provide to us.  This section describes mechanisms we provide for you to control certain uses and disclosures of over your Personally Identifiable Information.

 

Retention of Information

 

At this time, we do not have a policy limiting our retention of your information, including your Personally Identifiable Information.  We may keep your Personally Identifiable Information indefinitely.

 

Visitors’ Personally Identifiable Information

 

If you are a Visitor, you cannot view the Personally Identifiable Information we have collected from you, but the only information we collect is information you have voluntarily provided to us.

 

Account Information

 

If you are a Customer or a Partner, you may view and edit the Personally Identifiable Information that is associated with your Account at any time by logging into your Account through our Apps.

We reserve the right to delete or suspend your Account for any reason.  If we delete or suspend your Account, we may purge your information connected with your Account 90 days after we delete or suspend your Account.  Please note that we may retain your Personally Identifiable Information even if you request that we delete it for legal and business reasons.

 

California’s Online Privacy Protection Act Notice

 

We do not track your activities across the internet.  Therefore, we do not use “do not track” signals or respond to “do not track” requests.

 

Promotional Communications

 

You may opt out of receiving promotional messages from us via email by following the instructions in those messages.  If you opt out, we may still send you non-promotional email messages, such as messages with information about your Account, about Services you have requested or responses to your questions and/or comments.

 

Protection of Your Information

 

Our Security Measures

 

We work hard to prevent unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold.  In particular:

  • When you log into your Account, our Apps generate a token that is destroyed upon logout, mimicking a one-time password security feature, which ensures that no third party can access or use your Personally Identifiable Information while you are logged into your Account.
  • We use a hash encryption method to protect your Account’s password.
  • Once you create or log into your Account, our third party cloud service provider, Amazon Web Services (“AWS”), backs up your information and data through our Apps on its remote servers, which are protected by the AWS Web Application Firewall for web applications.  AWS encrypts your information when it is sent to and from their remote servers using Secure Socket Layer.  The AWS Web Application Firewall allows us to create security rules that respond to new security threats as they arise and control traffic of information to and from our Apps.  To learn about the security measures provided by AWS, CLICK HERE.
  • We restrict our internal access to your Personally Identifiable Information to our employees, contractors and agents who need to know that information and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • We hold your payment information only to the extent necessary to allow Stripe, our third party payment processor, to process payments you make to us.  Stripe then processes your payments using the protections set forth in in its Privacy Policy, which you can review by CLICKING HERE.

 

How You Can Protect Your Security

 

If you are a Customer or a Partner, your Personally Identifiable Information and the other information associated with your Account are password protected for your privacy and security.  You can help protect against unauthorized access to your Account by keeping your password secret at all times and limiting third party access to your device.

 

Disclaimer

 

Please note that no information security practices are 100% secure or immune from circumvention.  We can’t give you an absolute guarantee that your Personally Identifiable Information will always be secure.  If we learn of a security breach that jeopardizes, or may jeopardize, the security and confidentiality of your Personally Identifiable Information, we will attempt to notify you electronically (subject to any applicable laws) at the email address associated with your Account so that you can take appropriate protective steps.

 

Third Party Services

 

Our Site, our Apps and any material that we send to you may contain links or otherwise provide access to third party websites and services.  We also work with third party service providers to provide our services.  Please be aware that we have no control over the policies and practices of third parties, including those relating to the collection of information through their websites and applications (“Third Party Practices”).  We are not responsible for Third Party Practices.

 

CHildren’s Information

 

We are committed to protecting the privacy of young children, and therefore we do not knowingly collect Personally Identifiable Information from persons under the age of 13.  No part of our services, our Site or our Apps are directed to persons under the age of 13.  IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT VISIT OUR SITE OR USE OUR APPS AT ANY TIME OR IN ANY MANNER.  If we discover that Personally Identifiable Information has been collected from a person under the age of 13 without verified parental consent in accordance with the Children’s Online Privacy Protection Act of 1998, we will immediately delete such information.

 

Changes to Privacy Policy

 

We may change this Privacy Policy from time to time to accommodate new technologies, industry practices, regulatory requirements or for other purposes.  If we make significant changes in the way we treat your Personally Identifiable Information, we will provide notice of such changes to you by sending an email message to the email address associated with your Account or by posting a notice prominently on our Site.  Changes will take effect seven (7) days after we post or send you notice.  If you object to any changes, you may cease all visits to our Site and all use of our Apps.  By continuing to visit our Site and use our Apps after we publish or communicate a notice about any changes to this Privacy Policy, you consent to those changes.

 

© 2019 Pkg.Spot    All Rights Reserved

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